Pressure testing is not bad! RTX 5070 Frequent Flower Screen: Invisible to Manufacturers

Fast Technology November 11th news, a Reddit user recently posted that the GeForce RTX 5070 he purchased frequently has flower screen, black screen and blue screen faults, but after two months of after-sales communication, BiNet still refused to provide warranty, replacement or refund service again on the grounds that the graphics card passed internal inspection.

According to it, this RTX 5070 often has checkerboard-shaped flower screens, black screens, and system crashes in daily use, and Windows also triggers the 0x133 DPC_watchdog_violation blue screen error.

The event log shows that the graphics card driver nvlddmkm has repeated exceptions, including Event ID 13 (FECS microcode fatal error), Event ID 14, and a large number of Event ID 153 driver timeout reset records.

After troubleshooting, the user believes that the problem may be related to the hardware-accelerated GPU scheduling (hags) of Windows 11: when this function is turned on, the graphics card is more likely to crash under light load scenarios such as browsing the web, standby wake-up, etc., and the failure is temporarily alleviated after shutting down.

However, the DLSS frame generation of the RTX 50 series relies on hags, and the shutdown is not a long-term solution.

In order to eliminate other hardware factors, the user also replaced the processor, memory and power supply, and installed the graphics card into another computer with a completely different configuration. The result was still black screen, and the same FECS microcode error was triggered again.

In terms of the after-sales process, in August this year, the user sent the graphics card back to Bienwei for the first time. After waiting for about 10 days, the original card was still received. Bienwei said at the time that it could not reproduce the fault.

Since then, the user has added blue screen dump files, event logs, and flower screen photos, and asked if the BYW test is turned on for hags.

Bionwei customer service said it could not confirm whether the standard process could cover load scenarios such as hags on, dual monitors, DSC and DWM, but it still refused the second delivery application.

The Bureau Veritas technical support supervisor then formally replied: The card has passed the NVIDIA diagnostics and extended testing, running 3DMark Steel Nomad and Unigine Superposition on two 4K monitors for 24 hours without any problems.

User-provided fault logs on other PCs are not sufficient to prove physical defects of the graphics card and therefore do not approve new RMAs, replacements or send replacement products in advance, thus ending the warranty testing.

Users believe that BYW's detection method does not cover the scene that really triggers the fault: Steel Nomad and Superposition examine the performance of continuous high load, and his graphics card is just in the process of desktop light load, power consumption state switching and hags scheduling. Simply long-term pressure testing cannot rule out such intermittent faults.

It is worth noting that another netizen said that he had a similar problem with his previous purchase of the BiNV RTX 5080 - synthesis test passed, frequent crashes in the game, and finally completed the return and replacement through the retailer Micro Center.

At present, the user's graphics card is purchased by the US retailer Staples and paid with an American Express card, and he intends to learn more about credit card dispute transactions and refund protection mechanisms to try whether refunds can be returned.

Source: MyDrivers (Fast Technology). Content is presented with source attribution. Read the original report.